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Privacy Policy

Last Updated: August 14, 2026

MAXPRO ("MAXPRO," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit maxprofl.com, contact us, submit a service request, communicate with us, or use our appliance repair and related services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

Please do not submit sensitive personal information that is unrelated to your service request through our website forms.

2. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information.

This may include:

We may use this information to operate and secure our website, understand website usage, improve our services, measure advertising performance, and prevent fraud or abuse.

3. How We Use Personal Information

We may use personal information to:

We may also use information for other purposes disclosed to you at the time it is collected.

4. Service Requests and Appointment Information

When you submit our online service request form, we may collect your name, email address, telephone number, service address, appliance information, preferred appointment date and time, and information you provide about the appliance problem.

Submitting a service request does not necessarily create or confirm an appointment. We may contact you by telephone, email, or text message to confirm availability, obtain additional information, schedule service, or otherwise respond to your request.

Information submitted through our service request form may be processed by service providers that help us host our website, deliver communications, manage customer relationships, schedule services, or operate our business.

5. Cookies and Similar Technologies

Our website and certain third-party services may use cookies, pixels, tags, local storage, or similar technologies.

These technologies may be used to:

You can generally control or delete cookies through your browser settings. Blocking certain technologies may affect website functionality or our ability to measure website usage accurately.

Where applicable law requires consent or an opt-out mechanism for particular technologies, we will provide the required choices.

6. Website Analytics

We use website analytics services to understand how visitors find and use our website, monitor website performance, and improve our services and customer experience.

These services may process information such as device and browser information, website interactions, pages viewed, referring sources, approximate geographic information, and other technical information associated with website usage.

Google Analytics may use cookies or similar technologies to measure website activity.

We do not intentionally provide analytics providers with information entered into our service-request form, such as your name, email address, telephone number, full service address, or description of your appliance problem, for analytics or advertising purposes.

7. Email Communications

We use third-party email infrastructure to send and deliver certain emails.

When email is sent through these services, information necessary to deliver the communication may be processed by the email provider. This may include your email address, your name when applicable, message content, delivery information, and technical information associated with email delivery.

We may use email to communicate about:

We may also send promotional emails where permitted by law.

You may opt out of promotional emails using the unsubscribe mechanism provided in the communication, where applicable. Opting out of marketing communications does not prevent us from sending transactional or service-related communications when appropriate.

8. Phone Calls and Text Messages

When you call or text MAXPRO, we may process information including:

We may use third-party communication providers to facilitate telephone calls, text messages, voicemail, and related customer communications.

Where permitted by applicable law and after providing any notice or obtaining any consent required by law, telephone calls may be recorded or transcribed for customer service, documentation, training, quality assurance, safety, or dispute-resolution purposes.

Service-Related Text Messages

If you provide a mobile telephone number in connection with a service request, we may use that number for communications reasonably related to your request or service, including appointment confirmations, reminders, technician updates, estimate information, invoices, and warranty communications.

Message and data rates may apply depending on your carrier and plan.

Consent to receive marketing text messages is not a condition of purchasing MAXPRO services. Marketing text messages, if used, will be sent in accordance with applicable consent and opt-out requirements.

9. Website Security and Cloudflare

Our website may use Cloudflare, including Cloudflare Turnstile, to help protect our website and online forms from spam, automated submissions, malicious activity, and other security threats.

Cloudflare may process technical information about your device, browser, network connection, IP address, and interaction with security features to determine whether website activity appears legitimate.

This processing is used for security and fraud-prevention purposes.

10. Scheduling and Business Management Services

We may use third-party customer relationship management, scheduling, dispatching, invoicing, communications, and field-service platforms to operate our business.

Information such as your name, contact information, service address, appliance information, appointment details, estimates, invoices, service history, and communications may be processed through these systems as necessary to provide our services.

These providers process information in connection with services they provide to MAXPRO and maintain their own applicable privacy and security practices.

11. Payment Information

We may use third-party payment processors to accept credit cards, debit cards, and other electronic payments.

Payment-card information may be collected and processed directly by the payment processor rather than stored by MAXPRO.

We may retain transaction information such as:

We do not intend to store complete payment-card numbers or card security codes on our own systems.

12. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate MAXPRO and provide our services.

Recipients may include:

We require only the information reasonably necessary for the applicable business purpose where practicable.

We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of MAXPRO, our customers, technicians, or others.

Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of business assets, or similar business transaction, subject to applicable law.

13. Sale of Personal Information

MAXPRO does not sell customer personal information for money.

We do not rent customer lists or provide customer contact information to unrelated companies for their independent direct marketing.

Certain advertising or analytics activities may be legally characterized as "sharing," "targeted advertising," or similar processing under privacy laws even when personal information is not sold for money.

Where such laws apply to MAXPRO, we will provide any notices, consent mechanisms, or opt-out rights required by applicable law.

14. Customer Reviews

We may ask customers to provide feedback or review their experience with MAXPRO.

Providing a review is voluntary.

If you choose to post a review through Google or another public platform, information included in your review may become publicly available and is also subject to the privacy practices of the platform on which it is posted.

MAXPRO will not condition warranty service or other customer rights on providing a positive review.

15. Photographs and Service Documentation

During diagnosis, repair, installation, or other service, we may take photographs of:

These photographs may be maintained as part of our service records and used for documentation, diagnosis, warranty administration, quality control, insurance, or dispute resolution.

We will not intentionally use identifiable photographs of a customer's home, personal belongings, or other private property for advertising or promotional purposes without appropriate permission.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We also seek to use reputable service providers and limit access to customer information according to legitimate business needs.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary email, text messages, or website forms unless necessary.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.

This may include retention for:

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

18. Children's Privacy

Our website and services are intended for adults seeking appliance repair and related household services.

MAXPRO does not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected through our website without appropriate authorization, we will take reasonable steps to delete it.

19. Your Privacy Choices

Depending on applicable law and your relationship with MAXPRO, you may contact us to:

Certain requests may be limited where we need to retain information for legitimate business purposes or to comply with legal, accounting, tax, insurance, warranty, fraud-prevention, contractual, or other obligations.

We may take reasonable steps to verify your identity before fulfilling certain privacy requests.

20. Third-Party Services and Websites

Our website and business operations rely on third-party services.

When these companies process information through their services, their processing may also be governed by their respective privacy policies and terms.

Our website may also contain links to third-party websites. MAXPRO is not responsible for the privacy practices or content of websites we do not control.

We encourage you to review the applicable privacy policies of third-party services when appropriate.

21. Legal Requirements and Protection of Rights

We may preserve, use, or disclose personal information when we reasonably believe doing so is necessary to:

22. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, technology providers, advertising practices, or legal obligations change.

The current version will be posted on our website with an updated "Last Updated" date.

When required by applicable law, we will provide additional notice regarding material changes.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or MAXPRO's privacy practices, please contact us:

MAXPRO
Tampa Bay Area, Florida

Phone: (727) 800-4240
Email: contact@maxprofl.com
Website: maxprofl.com